Welcome to DecisionInsite Support
Support is the place to start for answers, documentation, and training. Our team is eager to assist you. Plus there is never any fee for system support or training with DecisionInsite. If you have a question, please let us know.
New client? Start here.
Get quick answers to some of our most frequently asked questions. Don't see your question here? Feel free to contact us directly.
New with us or need a quick refresher? View our setup documentation for submitting school files, student data, boundaries, and more.
Schedule a free online training with one of our StudentView specialists. Individual or group trainings are available weekly.
Frequently Asked Questions
Click on a question below to view its answer
DecisionInsite’s proprietary methodology offers school districts unique advantages and benefits. To learn more, please download our whitepaper.
Download appendices and sample data files related to submitting district and student related data to us.
Get specs and format requirements for School Files, School & District Boundary Maps, and Proposed Residential Development.
Get specs for and format requirements for Student Data Files. This applies to the Annual Fall Snapshot Files, Current Files, and SFTP Files.
Still have questions? Please don't hesitate to contact us. We are here to help with any data related issues you may encounter.
Schedule a Online Training
Trainings typically last 30-45 minutes and are conducted via the web.
Use the form below to request a training. Standard training days and times are listed on the right.
Trainings are typically available on the following days between the times listed below. Please allow 30-45 minutes for training. If you need a different day/time, please let us know and we will do our best to accommodate your needs. All times listed are Pacific Standard Time (PST).